Privacy Policy

Last Updated: March 2026

This Privacy Policy describes how Gump Global LLC, doing business as Water Damage Helpline ("we," "us," or "our"), collects, uses, and shares information about you when you visit water-damage-helpline.com (the "Site") or use our referral services. By using our Site, you consent to the practices described in this policy.

About Our Service

Water Damage Helpline is a referral service that connects homeowners with water damage restoration professionals. We are not the service provider. When you contact us, we match you with qualified restoration professionals in your area.

Information We Collect

We collect information you provide directly to us when you:

• Call our phone number
• Submit a service request or inquiry
• Contact us with questions or feedback

This information may include your name, phone number, email address, physical address, and details about your water damage situation or service needs.

Information Collected Automatically

When you visit our Site, we automatically collect certain information, including:

• Device and browser information (device type, operating system, browser type and version)
• IP address and approximate location (city, state, ZIP code)
• Pages visited, time on site, and referral source
• Cookies and similar tracking technologies (see below)

Call Tracking

We use Ringba, a call tracking and analytics platform, to manage and route phone calls made through our Site. When you call us, Ringba may collect:

• Your phone number (caller ID)
• Call duration and time of call
• Your approximate geographic location (based on area code or ZIP code)
• Call recordings (for quality assurance and training purposes)

This information is used to connect you with the most appropriate service provider in your area and to improve our service quality. Ringba's use of your information is governed by their own privacy policy.

Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

• Ensure the Site functions properly
• Remember your preferences
• Analyze Site traffic and usage patterns
• Track advertising effectiveness (including Google Ads conversion tracking)
• Dynamically display phone numbers for call tracking purposes

You can control cookies through your browser settings. Disabling cookies may affect Site functionality, including the ability to display local phone numbers.

Third-Party Services

We use the following third-party services that may collect information about you:

• Supabase — Database and backend services, used to serve location-specific content and service information
• Cloudflare — Content delivery, security, and website hosting services. Cloudflare may process your IP address and browser information for security and performance purposes
• Ringba — Call tracking, routing, and analytics (see Call Tracking section above)
• Google Ads / Google Analytics — Advertising and website analytics, which may use cookies to track ad performance and Site usage

Each of these services has its own privacy policy governing how it collects and uses data.

How We Use Your Information

We use the information we collect to:

• Connect you with water damage restoration professionals in your area
• Process and fulfill service requests
• Communicate with you about your inquiry or service request
• Improve our Site, services, and user experience
• Monitor and analyze usage trends
• Comply with legal obligations

How We Share Your Information

We may share your information with:

• Service providers in our network when you request a referral — this is the core function of our service
• Technology partners who help us operate our Site and services (as described in Third-Party Services above)
• Legal authorities when required by law, legal process, or to protect our rights

We do not sell your personal information to unaffiliated third parties for their own marketing purposes.

Data Security

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your information
• Opt out of certain data collection practices
• Request a copy of your data in a portable format

To exercise any of these rights, contact us using the information below.

Children's Privacy

Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Gump Global LLC
d/b/a Water Damage Helpline
Email: [email protected]
Website: water-damage-helpline.com